INTERNATIONAL SHIPPING POLICY

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. Tracking information is provided via email once the order has shipped.


Confirmation

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.


Processing

It normally takes 1-3 business days for us to process your order.Please note that holidays & weekends are not included. However, please note that the processing time can also be affected by the stock status of individual items, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 5-10 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience. We will send you an email if the processing time takes longer than expected.

Shipping Terms

The following terms applies when there has been a delay in shipment due to following terms:

If you failed to receive the shipment due to one of the following situations than you must pay any additionally occurred charges:

• You provided an incorrect Postal or Zip Code
• Incorrect shipping address provided, or the provided address do not exist.
• Consignee is absent when the shipping company deliver the package.
• Provided Telephone Number might be used by the shipping company or us but we failed to get through.

1. In any or all of the cases above, the shipping company should usually informs you that they visit your address to deliver a package but you were unavailable. The Shipping Company also usually inform you about how you can retrieve the package. The shipping company may also provide the time they will hold the package for you (Usually 7 days) before it gets sent back to the sender (Us).
2. The above situations and processes and policy adopted by the shipping company are beyond our control and we do not take responsibility should the above act(s) not take place. Any additional charges made by the shipping company for any reason must be paid by you to retrieve your package.
3. If the package remains undelivered due to an intervention of legal authority or death in family, a photocopy of supporting documents as a proof is required in order for us to provide full or partial refund.
4. If the package is delivered to you and you refuse to sign when the package reach the door without a reasonable reason, the package will get sent back to us immediately. any incurred charges by us will be taken out of your order payment and remainder will be refunded to you. We can choose not to accept the returned package based on situation and condition of the package. In which case, no refund or exchange will be provided.

 

Shipping method

1) Standard Shipping:

• Orders between $0.00-$29.00: $6.99 postage fee
• Orders between $29.00-$69.00: $3.99 postage fee
• Free standard shipping for orders over $69

2) Express Shipping:

• Orders between $0.00-$129.00: $22.99 postage fee
• Free express shipping for orders over $129

2. Austrilia,United Kingdom,Canada

1) Standard Shipping:

• Orders between $0.00-$29.00: $6.99 postage fee
• Orders between $29.00-$69.00: $3.99 postage fee
• Free standard shipping for orders over $69

2) Express Shipping:

• Orders between $0.00-$129.00: $22.99 postage fee
• Free express shipping for orders over $129

1) Standard Shipping:

• Orders between $0.00-$99.00: $10.99 postage fee
• Free standard shipping for orders over $99

2) Express Shipping:

• Orders between $0.00-$99.00: $27.99 postage fee
• Free express shipping for orders over $99

（Due to the outbreak of the epidemic, the International postage has risen sharply, so our freight has been adjusted, please understand!）

4. Order shipping info

Receiving Time=Processing Time+Shipping Time

Order processing time:1-3 business days.
（Tips:It may take 1 week if the item is out of stock for a hot sale）

Standard Delivery:

• US: 10-15 business days
• The rest country and area excluding the US: 15-20 business days

Express Delivery:

• US, the rest country and area: 5-7 business days

 Note:
* Express Shipping is not available for P.O. BOXES & APO/FPO ADDRESSES.
* Shipping time is estimated and commences from the date of shipping, and can take longer than expected date due to invalid address, customs clearance procedures, epidemic prevention and control or other causes.
* For Express Shipping: Possible tariffs and other possible related costs are borne by the customers.

Shipping holidays

(No Orders are shipped on and during the following Holidays)

    ·    January 1 - New Years Day

    ·    January 16 - Martin Luther King Jr's Birthday

    ·    February 28 - Presidents Day

    ·    May 28 - Memorial Day Holiday

    ·    July 4 - Independence Day 4th Of July

    ·    September 3 - Labor Day Holiday

    ·    October 8 - Columbus Day

    ·    November 22 -23 - Thanksgiving Day

    ·    December 25 - Christmas Day

    ·    For Other Chinese National Holiday, Visitors to our site placing orders will be notified by email and a notice will be made available on our web-site's Index Page.

Note:
* Express Shipping is not available for P.O. BOXES & APO/FPO ADDRESSES.
* Shipping time is estimated and commences from the date of shipping, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

* Due to the epidemic, our packages will be delayed and the transportation process will take longer than usual. If you haven't received your package within 30 business days, please contact us.

Delivery
Tracking number and the express company will be sent in e-mail immediately after we ship the order out. You can also track it in your account on Pink Queen.